Orders cannot be cancelled once placed. Please accept delivery and then follow the return process if you wish to make a change.

Unfortunately, once your order has been submitted, no changes can be made. You will need to accept delivery and initiate a return if necessary.

For any assistance, please contact the LOUIS XIII Conciergerie via the form or email at conciergerie.uk@louisxiii-cognac.com.

A tracking link will be sent to you via email and SMS. If you require further support, please contact the LOUIS XIII Conciergerie directly.

Yes. A bespoke engraving service is available for LOUIS XIII decanters and glasses, allowing you to add a personal touch to this timeless creation.

Please allow up to 8 working days for delivery. Orders are entrusted to an independent, family-owned London engraver, who will handle your request with exceptional care.

Certainly. Please contact the Conciergerie via the form or email us at conciergerie.uk@louisxiii-cognac.com to request your invoice.

Yes, your order will be delivered to the address you provide at the time of purchase.

We accept major debit and credit cards, including Visa, Mastercard, Visa Debit, Visa Electron, Maestro/Switch, American Express, and PayPal.

Next-day delivery is available for orders placed before 2 p.m.

A tracking link will be provided by email and SMS once your order has been dispatched.

We aim to dispatch orders placed before 2 p.m. for next-working-day delivery. Please allow 1–2 additional days for Northern Islands. Orders requiring engraving may take up to 7 working days.

Complimentary delivery is offered on all orders placed through our website.

We deliver throughout the United Kingdom, including the Northern Islands.

You may cancel your order within 14 days of receiving the product, provided it is returned in perfect condition. Please email at conciergerie.uk@louisxiii-cognac.com to initiate the return process.

Refunds will be processed within 30 days of our approval and receipt of the returned item. Items must be returned in their original packaging with proof of purchase. Engraved or opened products cannot be returned.

The decanter's bottling date can be found up to 1981. If your decanter was acquired after 1981, we will be able to retrieve this date. In order to assist you on this request, please provide us with your engraved decanter number.

For decanters produced after 1981, we can provide the precise bottling date. Kindly share the engraved number located on your decanter.

LOUIS XIII Cognac is presented in a range of decanter sizes, from THE DROP (1cl) to the Mathusalem (6L). Regardless of format, the exceptional tasting experience of LOUIS XIII remains unchanged.

LOUIS XIII limited editions commemorate exceptional moments, such as anniversaries or exclusive blends. Each limited release pays tribute to the brand’s savoir-faire and terroir, offering a unique expression of LOUIS XIII.

Certain pieces in the LOUIS XIII collection require bespoke handling or presentation that makes them unsuitable for online purchase. For personalised assistance, our LOUIS XIII Conciergerie is at your service.

You may reach our team via the contact form or directly by email at conciergerie.uk@louisxiii-cognac.com.

The LOUIS XIII Conciergerie is your dedicated point of contact for personalised service. Our team is on hand to offer bespoke support tailored to your needs.

LOUIS XIII boutiques are located worldwide, in Cognac, London, Beijing, Shanghai, Xi’An, Shenzhen, Hangzhou, Chengdu, Hefei and Suzhou.

LOUIS XIII decanters are available for purchase online on the official LOUIS XIII store, or at one of our LOUIS XIII boutiques in Cognac, London, Beijing, Shanghai, Xi’An, Shenzhen, Hangzhou, Chengdu, Hefei and Suzhou. You can also purchase LOUIS XIII Cognac at premium shopping districts, airports, and a number of specialty wine and spirit retailers all over the world.

LOUIS XIII Cognac is available to purchase through the official LOUIS XIII websites, in-store at a LOUIS XIII boutique, or at select luxury retailers worldwide. To find a LOUIS XIII boutique or retailer near you, please use the LOUIS XIII locator. LOUIS XIII Cognac is also available by the glass at several prestigious bars, restaurants and hotels all over the world. To find a venue near you, please use the LOUIS XIII locator.