INFORMATION ABOUT US

uk.louisxiii-cognac.com is a site operated by Remy Cointreau UK Distribution (“we”). We are registered in England under company number 08130175 and with our registered office at Third Floor Newlands House, 40 Berners Street, London, United Kingdom, W1T 3NA.

AGE RESTRICTION

No goods are offered for sale at this Site to any person who is below legal drinking age in the UK. By placing an order through our site you warrant that you are of a lawful age. If you are buying Products as a gift, the recipient must also be of a lawful age. This is the responsibility of the purchaser. If our couriers are in any doubt about the age of the recipient on delivery, they may request some form of ID.

To purchase Products and have your order fulfilled by us, you must be over 18 and resident of the United Kingdom. We can only deliver to the UK. Use of the Site is for personal and non-commercial use only and by placing an order you warrant that you are acting as a consumer.

HOW THE CONTRACT IS FORMED BETWEEN US AND YOU

After placing an order on the Site, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the “Dispatch Confirmation”). The contract between us (the “Contract”) will only be formed when we send you the Dispatch Confirmation. The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

PAYMENT AND ORDER PROCESS

You can pay for Products purchased from the Site by using any of the following cards: Visa, Mastercard, Visa Debit, Visa Electron, Maestro/Switch, American Express and PayPal. You must give us authority for payment at the time of order. We do not accept payment by cheque. Although we have taken reasonable precautions to ensure our site is secure, and we believe it is secure, we do not provide any undertaking nor do we accept any liability should there be a breach or failure of security. Online payment is made using the STRIPE secure payment system (www.STRIPE.com). As an expert in payment security, STRIPE guarantees that sensitive data is transmitted and stored according to the highest security and quality standards. In order to process the Customer's order, Stripe shall request the following information: indication of the type of payment card (Visa, Mastercard, Amex), the payment card number, its expiry date and any visual cryptogram by means of an explicit order to debit the account of the payment card holder. The transaction is immediately debited to the Customer's bank card after verification of the card data, upon receipt of the debit authorisation from the company issuing the bank card used by the Customer. There are several mandatory fields which you must complete to enable us to process your order and allow us to contact you should we need to discuss your order. Please complete all fields carefully and accurately. All card holders are subject to validation checks and authorisation by the card issuer. We will not deliver any Products prior to these checks and authorisations being completed. If your card issuer refuses to authorise payment to us, we cannot accept your order, and will not be liable for any delay or non-delivery. The main characteristics of the goods sold through this Site are set out on the pages picturing them. Every effort has been made to display the colours of the goods as accurately as possible. However, because the colour you see will depend on your monitor we cannot guarantee that the colours of the goods purchased by you will be the same as the colours shown on your monitor. Should we accept your order the price applicable to goods ordered by you shall be that shown on the Site at the point at which your order is placed. The period for which this price is valid is limited and we can only guarantee this price to you for orders placed that day (unless a longer period is stated specifically in the description given). The sales tax applicable to your order will depend on a number of factors which we will establish at the point of placing your order. You are responsible for paying any import or similar duties which may be levied on the export or import of the goods ordered by you. We will notify you of acceptance of your order by email. The contract for our sale and your purchase of the goods shall be made at the place from which our dispatch confirmation email is sent to you, when the email is sent. Prior to such time there is no legal agreement in place. The goods purchased by you will be dispatched to you by the method of delivery taking into account the days of your order as follows: UK – we will endeavour to dispatch orders received before 2pm for next working day delivery, though are not able to guarantee this. Exclusions apply for Scottish Highlands and Channel Islands, which may take up to 5 working days We will inform you of the non-availability of any goods ordered by you within 30 days of the date of your order and will refund your credit card the full amount paid in respect of such goods within 30 days of your order. You may withdraw from any agreement for the purchase of goods by contacting our Customer Services team at conciergerie.uk@louisxiii-cognac.com within 14 days of receipt, who will advise the process for returning the goods. Goods that are received within 30 days of receipt will be eligible for full refund to your original payment method, including VAT and original delivery cost. As an exception, engraved products and any other personalised products as well as unsealed products will not be eligible for return and refund.

ENGRAVING

You can ask for engraving service of your product. Availability of engraving will depend on the eligibility of the Product.

You can request, when available, this service by indicating on our website the words to be engraved. It is your responsibility to check before validating that the content is correct. Any change after the validation will not be possible.

We reserve the right to refuse a wording at our sole discretion and in case of injurious, illegal content. In such case you will be informed of our decision in order for you to propose alternative wording.

DELIVERY INSTRUCTIONS AND ADVICE

Deliveries are made via our delivery partner during business hours on Monday to Friday; to ensure prompt delivery someone must be present to sign for the parcel. If no-one is available to sign for the parcel, our delivery company will leave a contact card with instructions for customer to call their local depot. If the customer does not then call their local depot, the parcel is returned to us after a week – the cost of which will be passed on to the customer. If the parcel is returned to us and you do not wish us to re-send it, only the cost of the product minus the initial delivery charge and the return charge will be refunded. To re-send the parcel will incur a further delivery charge. Please contact the local depot / post office as soon as a card is received to re-arrange delivery or collection.

Products ordered will be at your risk from the time of delivery. Ownership of Products will only pass to you when we receive full payment of all sums due, including delivery charges.

RETURNS, REFUNDS & REPLACEMENTS

You may cancel a Contract at any time within 14 days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 8 below). To cancel a Contract and to return Products which are not faulty, please contact us at [conciergerie.uk@louisxiii-cognac.com].

All refunds and reimbursements will be arranged within 30 days of our acceptance to do so and after the safe receipt of the returned goods. Any product returned must be within its original packaging, contain the relevant paperwork including a valid proof of purchase such as the invoice and be adequately packed to avoid any possible damage. The cost and risk of returning the product is the responsibility of the customer and a proof of delivery service must be used.

Products which have been opened will not be accepted for return, as well as engraved/personalised products.

We will provide a refund or provide a replacement for any Products received damaged or faulty provided we are notified within 3 working days of receipt. Upon receipt of your order, the order should be carefully inspected to make sure that it is intact and in full.

The courier must be informed of breakages or shortages at the time of delivery. We may not (at our sole discretion) accept any claims for breakages or shortages unless they are stated on the courier’s documentation. We must have confirmation of these breakages or shortages within 3 working days of delivery. Photographic evidence is required by our carrier company if an item has been damaged during transit.

PRICES, AVAILABILITY & PROMOTIONS

Please note we have endeavoured to ensure the accuracy of all information on our site. The prices payable for the Products that you order are clearly set out on our site. All prices are quoted inclusive of any VAT payable unless otherwise stated. The price of the Products does not include the delivery charge which will be charged at the rates applicable at the date you place your order. Prices, promotions and specifications can change without notice and Products are subject to availability. If for any reason beyond our control we are unable to supply a particular Product we will notify you as soon as possible.

OUR LIABILITY

We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied. Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased. This does not include or limit in any way our liability (i) for death or personal injury caused by our negligence; (ii) under section 2(3) of the Consumer Protection Act 1987; (iii) for fraud or fraudulent misrepresentation; or (iv) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability. We are not responsible for indirect losses which happen as a side effect of the main loss or damage (including, but not limited to, loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings and/or loss of data).

FORCE MAJEURE

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations owed to you that is caused by events outside our reasonable control (a “Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation): industrial action; civil commotion, invasion, terrorist attack or threat of terrorist attack, war, fire, explosion, natural disaster, impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. Our performance under any agreement with you is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the agreement with you may be performed despite the Force Majeure Event.

DATA PROTECTION

uk.louisxiii-cognac.com conforms to the UK Data Protection Act 1998. Any information you provide is treated in strict confidence and is stored in a secure location. We will never disclose your personal information to any other parties without your consent except to verify your identification as above and to deliver Products to you. All payment and credit card information is processed directly via the secure payment gateway Stripe and not entered on our Shop system. You have every right to know what information has been held in our system.

We have a separate privacy policy (“Privacy Policy”) which relates to our use of your personal information. Our Privacy Policy is available on our site. Breach of our Privacy Policy constitutes a breach of these terms and conditions of which they form part.

WEBSITE TERMS & CONDITIONS

You hereby acknowledge that you have read our Website Terms of Use, which are available on our site and can be found by clicking on the following link: https://uk.louisxiii-cognac.com/pages/terms-of-use. Breach of our Website Terms of Use constitutes a breach of these terms and conditions of which they form part.

CONTACT US

If you would like to contact us regarding Product availability or information please don’t hesitate to e-mail us direct at conciergerie.uk@louisxiii-cognac.com.

Once an enquiry is received by us we will aim to respond within one (1) working day, though cannot guarantee this in the case of exceptional circumstances.

If sending any queries regarding an existing order, please provide us with your name, address and order number to allow us to deal with your enquiry as quickly as possible.

WAIVER

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract or any of these terms and conditions, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

SEVERABILITY

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

ENTIRE AGREEMENT

These terms and conditions and any document expressly referred to in them constitute the entire agreement between us relating to the subject matter of any Contract and supersede any previous arrangement, understanding or agreement between us, relating to the subject matter of any Contract.

We each acknowledge that, in entering into a Contract, (and the documents referred to in it), neither of us relies on any statement, representation, assurance or warranty (“Representation”) of any person (whether a party to that Contract or not) other than as expressly set out in these terms and conditions.

Each of us agrees that the only rights and remedies available to us arising out of or in connection with a Representation shall be for breach of contract as provided in these terms and conditions.

Nothing in this clause shall limit or exclude any liability for fraud.

OUR RIGHT TO VARY THESE TERMS & CONDITIONS

We have the right to revise and amend these terms and conditions from time to time to reflect, amongst other things, changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

GOVERNING LAW & JURISDICTION

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England.